Franprix was using a mobile application for the loyalty programme of its network of city-centre convenience
stores, but did not have an e-commerce site. The brand wanted to put in place the best technologies to ensure the best performance when it launched its e-commerce activities.
For its convenience stores, Franprix’s strategy is to provide support for each individual customer. The company needed to roll out the same strategy online.
Thanks to its unique personalisation capabilities, Sensefuel was selected as the best solution to automate the search function on Franprix’s mobile application. A few months after its deployment on the mobile app, it was also selected for the launch of Franprix’s website.
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*Search conversion : Visits with search(s) followed by order confirmation / Visits with search(s).
Download Franprix's Use Case
